Your Data Protection
is Our Priority

1. Introduction

myjudi is an online gambling platform that offers slots, live casino, sports betting and 4D lottery services to users in Malaysia. We operate under international licensing and take user privacy very seriously.

This Privacy Policy describes our practices regarding personal information you provide when registering an account, making deposits or withdrawals, using gaming services and interacting with our support team.

The personal information we collect is used solely to provide, improve and secure myjudi services. We do not share your information except in the circumstances stated in this policy.

2. Information We Collect

When you register an account or use the myjudi platform, we may collect the following categories of information:

• Personal identification information — full name, date of birth, identity card number (MyKad), nationality and gender for identity verification and licensing compliance purposes.
• Contact information — email address, mobile phone number and mailing address used for account communications and transaction notifications.
• Financial information — e-wallet details (Touch 'n Go), DuitNow information, bank name and account number for processing deposits and withdrawals. We do not store full credit or debit card numbers.
• Account information — username, password in hashed form, transaction history, game records and your preference settings within the platform.
• Device and technical information — IP address, web browser type, operating system, general geolocation data and usage data collected via cookies to improve security and user experience.
• Communications — records of conversations with our support team via live chat or email for quality control and dispute resolution purposes.

3. How We Use Your Information

The personal information we collect is used for the following purposes:

• Identity verification and compliance — ensuring every user is a real individual aged 21 and above, in line with our international licensing requirements.
• Financial transaction processing — verifying and securely processing all deposits and withdrawals through supported payment methods.
• Account management and security — detecting suspicious activity, preventing fraud and maintaining the integrity of your account.
• Service communications — sending transaction notifications, account update information, promotional notices and news related to myjudi services.
• Service improvement — analysing aggregated usage patterns to improve the platform, user interface and range of games offered.
• Legal compliance — fulfilling legal and regulatory obligations under the licensing held by myjudi.

4. Information Sharing

myjudi does not sell or trade your personal information to third parties. However, we may share information in the following limited circumstances:

• Payment service providers — required information is shared with legitimate payment processors such as FPX gateway providers, DuitNow and e-wallet providers to enable transactions to proceed securely.
• Game software providers — the minimum information required to enable access to games from software developers we work with, subject to strict confidentiality agreements.
• Statutory authorities — we will disclose information to relevant authorities when required to do so by law, court order or licensing requirements.
• Fraud prevention — in cases of suspected fraud or illegal activity, relevant information may be shared with authorities for further investigation.

All third parties we engage are required to comply with data security standards equivalent to our own.

5. Security Measures

We implement multiple layers of technical and operational security to protect your personal information:

• 256-bit SSL/TLS encryption — all data transmitted between your device and myjudi servers is encrypted using industry security protocols.
• Password encryption — your password is stored in hashed format using a strong hashing algorithm. We ourselves cannot read your password.
• Internal access controls — access to the user database is restricted to authorised staff only, with strict audit logs.
• 24-hour monitoring — our systems are monitored around the clock to detect and respond to any security threats promptly.
• Secure data backups — user data is regularly backed up to secure servers to prevent data loss from unexpected incidents.

While we work hard to protect your data, no system can be guaranteed 100% secure. We encourage you to use a strong password and not share your login details with anyone.

6. Data Retention Period

myjudi retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or as required by legal and licensing regulations.

In general, account records and financial transaction records are retained to meet legal compliance requirements. Information related to identity verification is retained according to licensing authority requirements.

When the retention period ends, your information will be securely deleted or anonymised from our systems. If you close your account, we will process your data deletion request within a reasonable period, except for information that must be retained to fulfil legal obligations.

7. Cookies and Tracking Technologies

The myjudi website uses cookies and similar tracking technologies to improve user experience, analyse website performance and maintain the security of your login session.

• Essential cookies — required for basic website functions such as staying logged in and maintaining the security of your session. These cookies cannot be disabled.
• Performance cookies — collect information about how you use our website to help us improve the overall user experience.
• Functional cookies — store your preferences such as language and display settings to provide a more personalised experience.

You can control cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the myjudi platform.

8. Your Rights

As a myjudi user, you have the following rights regarding your personal information:

• Right of access — request a copy of the personal information we hold about you.
• Right of correction — request correction of inaccurate or incomplete information in your records.
• Right of deletion — request deletion of your personal information, subject to applicable legal and licensing requirements.
• Right of restriction — request that we limit the processing of your data in certain circumstances.
• Right to object — object to the processing of your information for specific purposes such as marketing communications.
• Right to withdraw consent — withdraw your consent to data processing at any time, although this does not affect the validity of processing that has already taken place.

To exercise any of these rights, please contact our support team. We will process your request within a reasonable period and inform you of the action taken.

9. Protection of Minors

myjudi strictly prohibits registration and use of the platform by any individual under the age of 21. We do not knowingly collect personal information from minors.

All users are required to confirm that they are 21 years of age or above during account registration. If we find that a registered account belongs to a minor, we will take the following steps without delay:

• Suspend the account immediately.
• Delete all personal information collected from that account.
• Return any remaining funds in the account in accordance with established procedures.

If you discover that a minor has registered an account with myjudi, please notify us immediately via our support email.

10. Changes to This Privacy Policy

myjudi reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements.

When significant changes are made, we will notify you via an in-platform notification or through your registered email. The "Updated" date at the top of this page will always show the current version of this policy.

We encourage you to review this Privacy Policy periodically. Continued use of myjudi services after any amendments take effect will be considered your acceptance of the updated terms.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact our Privacy Officer:

Our support team is available 24/7 in Bahasa Melayu and English to assist you with any data privacy enquiries. We are committed to responding within a reasonable timeframe.