FAQ myjudi
Answers for Malaysian Players

The myjudi welcome bonus is credited automatically when you make your first deposit, one time only. Register a new account, make your first deposit (minimum RM50), and a 100% bonus of up to RM300 will be added to your account balance immediately. No promo code or extra steps needed — it happens automatically.

The myjudi wagering requirement is set at 15x the bonus amount received. This means you need to place bets totalling 15 times the bonus value before winnings from that bonus can be withdrawn. For example: receive a RM100 bonus → you need to reach a total wager of RM1,500. For the maximum bonus of RM300 → the total wager required is RM4,500.

Yes, you can contact myjudi customer support via live chat or email to request a bonus cancellation. However, please note that once a bonus is cancelled, any winnings obtained using that bonus balance may not be retained. Before making a decision, it is advisable to fully understand the implications of cancelling a bonus by consulting the myjudi support team.

Bonuses received at myjudi have a specific validity period. This period starts from the date the bonus is credited to your account. If the wagering requirement is not completed within that period, the bonus and any related winnings may be automatically forfeited. For the exact validity period of each promotion type, check the Terms & Conditions section or contact myjudi live support.

In general, valid wagers include all slot games, live casino, sports betting and 4D lottery available on the myjudi platform. Note that some games may contribute a different percentage towards the wagering requirement. For a full list of eligible games and their respective contribution rates, please refer to the promotion Terms & Conditions or ask the myjudi support team directly.

The minimum age to register and play at myjudi is 21 years old. This is in line with applicable gambling regulations in Malaysia. All players are required to verify their age during the registration process. Anyone under the age of 21 is not permitted to create an account, make a deposit, or take part in any betting activity on the myjudi platform.

Some warning signs to watch for include: gambling with money meant for daily needs, feeling restless or uneasy when not gambling, lying to family members about gambling activity, trying to recover losses by continuing to gamble, and neglecting work or family responsibilities. If you or someone you care about shows these signs, seek help immediately.

Help is available through several channels in Malaysia. You can contact Talian Kasih 15999, which operates 24 hours, or seek counselling from the Department of Social Welfare (Jabatan Kebajikan Masyarakat / JKM) across Malaysia. Gamblers Anonymous also provides support groups for individuals dependent on gambling. In addition, myjudi provides basic support via live chat to guide players who need assistance.

Yes, myjudi supports players who want to manage their gambling habits. You can contact the myjudi support team via live chat or email to request a cooling-off period — a set period during which your account will be temporarily blocked from gambling activity. For more permanent self-exclusion requests, our team will guide you through the process.

As a platform operating under an international licence, myjudi is bound by responsible gambling standards and codes of practice. More importantly, player wellbeing is our priority. This platform is designed to provide safe and controlled entertainment — not to encourage habits that could cause financial or emotional harm to players and their families.

The minimum deposit at myjudi is RM50 for all payment methods — whether you use Touch 'n Go eWallet, DuitNow, FPX online banking or crypto such as USDT, BTC or ETH. There is no difference in the minimum limit by payment method, so you are free to choose whichever option suits you best.

myjudi accepts four main deposit methods that are popular among Malaysian players:

• Touch 'n Go eWallet — deposit directly from your TNG e-wallet
• DuitNow — instant transfer using your mobile number or IC number
• FPX Online Banking — via internet banking from major Malaysian banks
• Crypto — USDT, BTC and ETH accepted for deposits

All of the above methods share the same minimum deposit of RM50.

To deposit via FPX, log in to your myjudi account and go to the Deposit section. Select the "FPX Online Banking" option, enter your deposit amount (minimum RM50), then choose your bank from the list provided — which includes Maybank, CIMB, Public Bank, RHB, Hong Leong Bank and other supported banks. You will be directed to your bank's portal to confirm the payment. Credits are usually received instantly.

myjudi does not impose any processing charges for deposits made by players. The amount you deposit is the full amount credited to your account balance. However, please note that your bank or e-wallet provider may impose a small charge depending on the method chosen — this is a third-party policy outside myjudi's control.

Yes, myjudi supports deposits via cryptocurrency including USDT (Tether), BTC (Bitcoin) and ETH (Ethereum). This makes myjudi a good option for players who prefer using digital assets. The minimum deposit amount for crypto is equivalent to RM50. An exchange rate will be applied at the time of the transaction to calculate the RM value credited to your account.

Deposits via Touch 'n Go eWallet, DuitNow and FPX online banking are typically processed instantly or within a few minutes. For crypto deposits, confirmation time depends on network congestion on the blockchain at the time the transaction is made — this may take slightly longer. If your deposit has not arrived after 30 minutes, contact myjudi support immediately with your transaction proof.

The minimum withdrawal amount at myjudi is RM50. This applies to all supported withdrawal methods including Touch 'n Go eWallet, DuitNow, FPX online banking and crypto (USDT, BTC, ETH). Make sure your account balance is sufficient and all bonus wagering requirements have been met before submitting a withdrawal request.

Withdrawals at myjudi are typically processed within 30 minutes to 3 hours. This applies to most payment methods. The exact processing time may vary depending on the chosen withdrawal method and traffic volume at the time. If your withdrawal exceeds 3 hours with no update, please contact myjudi live support with your transaction ID.

A withdrawal may be in pending status for several reasons: first, account identity verification may not yet be complete; second, bonus wagering requirements have not been fully met; or third, the system is experiencing high load at that time. In certain cases, myjudi may require additional verification documents. Contact myjudi 24/7 support via live chat and provide your transaction ID for a prompt check.

Yes, withdrawal requests at myjudi can be made on any day — including Saturday, Sunday and public holidays. The myjudi processing team operates around the clock. However, for withdrawals using FPX online banking, transfer times may be slightly longer on weekends depending on each bank's own policy. E-wallet and crypto methods are generally faster on those days.

Yes, winnings earned using bonus balance can be withdrawn — but only after the wagering requirement has been fully met. At myjudi, that requirement is 15x the bonus value. For example, if you receive a RM300 bonus, you need to reach a total wager of RM4,500 before those bonus winnings can be withdrawn. Once the requirement is met, funds can be withdrawn as normal.

myjudi does not charge any processing fee for withdrawals. The minimum withdrawal is RM50 for all methods. If you withdraw via crypto, please note that the blockchain network may charge a gas fee which is outside myjudi's control. For withdrawals via FPX or e-wallet, no additional charges are applied by myjudi.